Returns Policy:

All merchandise other than Automatic Pool Cleaners:  All merchandise damaged in shipment can be returned for exchange. In order to make a return you must contact customer service to receive a return authorization number. There is a 15% restocking fee on all undamaged returned items. Products that have been opened  and are undamaged are not refundable.

Some items rely on the performance of your existing pool pressure to provide optimum performance. We suggest that you check the pressure of your pool and consult the owner's manual for some products before making your purchase. This is particularly critical for automatic pool cleaners that rely on your pools filtering system to power them when as clean your pool.

Damaged products?

If you receive a product that was damaged in shipping, please contact customer service.

Customer Service:

Phone: 877-387-6665

Email: FTPM@firethepoolman.com